Thank you for contacting us. We are available during regular business hours but are experiencing higher than normal call volumes due to significant storm activity in the Greater Houston area. Please note that self-service options are still available via customercare@pulsepowertexas.com. Centerpoint is actively engaged in power restoration activity and does not require a notice of outage at this time.
However, if you are outside of the Greater Houston area, please contact your local utility if you are experiencing an outage: Contact Us
If you need to cancel service, please contact our Customer Care team for your best options and to discuss any questions you might have and review any cancellation impacts. Please e-mail customercare@pulsepowertexas.com or call 833-785-7797 for more information.
In the event of an emergency or outage, contact your Transmissions and Distribution Service Provider (TDSP or TDU) immediately.
Oncor Electric Delivery – 888-313-4747 DFW, North and West Texas
Report an outage Track an outage Set outage alerts
Texas-New Mexico Power Company – 888-866-7456 Lewisville and North Texas
Report an outage Track an outage
CenterPoint Energy – 713-207-2222 or 800-332-7143 Houston and surrounding areas
Track an outage Set outage alerts
AEP Texas – 866-223-8508 Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas
You will receive an invitation to enroll after your enrollment with easy instructions to set your password.
Yes, you can update your billing/mailing address on your Overview dashboard or in your Account tab within My Account.
You may change your email address by logging in to My Account and editing Account Information section.
We can help you with that through our Customer Care team. Contact us at 833-785-7797 Monday through Friday, 8am to 7pm for assistance setting up additional accounts.