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Our customer service centers will have limited functionality on Thursday, September 28th and will be fully closed for maintenance Friday September 29th through Sunday, October 1st, resuming normal operations Monday, October 2nd. All self-service options will also be unavailable via your customer portal during this time. If you are experiencing a power outage, please call your local utility.

How to make a past due payment online - My Account Help


1) In the “Pay Now” menu of the Customer Portal select option:

             “Pay by Account (accounts list will display below)”

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2) When the option to “Pay by Account” is selected the additional screen will populate below with the account(s) details and payment amount(s).

  1. Click on the checkbox next to the account(s) you wish to modify the payment amount for.
  2. Click on the “Payment Amount” to change the value to a different payment amount. (this will update the “Pay by Account” dollar amount display, from $0 to the desired amount, at the top of the screen)

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3) Continue down by entering Banking information (ACH) or Credit Card details as well as the Billing Address.

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4) Select a Payment Mode:

  1. Pay Now & Set as recurring to pay future bills automatically (AutoPay)
  2. Make a one-time payment


5) Check the “Authorize Payment” box to agree to the payment amount and schedule

And “Submit Payment” to complete the payment request.